- Shipping Policy:
Our bean conductor roasts his beans on Mondays and Tuesdays & we only present our coffee at its best, so to ensure a fresh roast we will dispatch your sWANKY beans within a maximum of 7 days from roasting. We’ll let you into a little secret…coffee tastes best at least 7 days from the roast date, so try and resist if you can! Have a butchers at our Roast Policy for all the deets.
UK SLURPERS will receive an email when your order has been dispatched. All orders are shipped using Royal Mail First or Second Class…depending on what you choose at checkout. Proof of postage certificates are retained in case the cheeky beans go renegade on us. Orders after 2:30pm will be processed the following working day. First class postage costs are the same for 1-3 bags; second class postage costs are the same for 1-6 bags, so use your noggin and stock up! For 6+ bags, please email firstname.lastname@example.org.
We are reliant on the services of the Royal Mail, but expect first class to arrive within 1-2 working days and second class within 2-3 working days.
BEAN FLICKIN’ TIP: Before ripping open the eco-friendly bag, give it a little shimmy shake. Some of the pesky beans/grinds may have wriggled about in transit and we don’t want you crying over spilt coffee.
SORRY OVERSEAS sNOBS – we are so busy keeping our UK Coffee Wanchors happy, we’re unable to offer our sWANKY wares to overseas slurpers at the moment. If you simply can’t contain yourself & wish to track us down for a taste of the bean supreme, please email your desires to us via the contact page & we will see if we can pull a metaphorical rabbit out of the hat!
RETURNS’ POLICY: (100% certain you don’t need this, but – you know – the law and stuff, zzz!)
Not that you would ever dream of this, however, you have the right under the UK Distance Selling Regulations to cancel the contract for purchase within seven working days of delivery. Please be aware that you will be responsible for the postage on returned items unless the product is found to be faulty or it was not ordered. We suggest you use a delivery method which requires signature on receipt.
Returned goods must be undamaged and unused and in the same condition in which they were delivered, including all sWANKY packaging. We regret that we are unable to accept returns on any consumable products if the packaging has been opened or tampered with in any way unless the product is of unsatisfactory quality (WHAT)!
Wedding favour bundles cannot be returned as the bundles are made to order, such as personalised labels for boxes and large coffee bags, twine cut to size etc.
When returning goods, please include the name of the wanchor who placed the order, address, invoice number, date sNOBBY goods received & the reason for the return (clearly gone a bit MAD). We will refund any payments as quickly as we can, but for sure within 30 days. If the product is found to be faulty or one which you did not order, we will refund in full, including any postage costs which you incurred when returning it to us.