Delivery & Returns

Shipping Policy:

Our bean conductor flicks & roasts his beans on a Monday & Tuesday. Standing by our Wanchor traits, we only present our coffee at its best & will dispatch our sWANKY beans within a maximum of 7 days from roasting to ensure a fresh roast. However, coffee tastes best at least 7 days from the roast date, so try & resist if you can! Orders after 2:30pm will be processed the following working day. Have a butchers at our Roast Policy for all the sWANKY details.

SORRY OVERSEAS sNOBS – we are so busy keeping our UK Coffee Wanchors happy, we’re unable to offer our sWANKY wares to overseas slurpers at the moment. If you simply can’t contain yourself & wish to track us down for a taste of the bean supreme, please email your desires to us via the contact page & we will see if we can pull a metaphorical rabbit out of the hat!

UK SLURPERS will receive an email when your order has been dispatched. All orders are shipped using Royal Mail First Class (up to 15 bags) or DPD Local (16 plus bags). For 16 plus bags, please email info@coffeewanchors.co.uk. Proof of posting certificates are retained in case the cheeky beans go Steve McQueen on us.

TOP ORDERING TIPS:

Shipping: Order 3 bags of coffee & get FREE p&p with code FREESHIPPING3. This, however, cannot be used in conjunction with any other offer.

If using an affiliate link, use their discount code OR the FREESHIPPING3 code; not both.

Also, it costs the same in postage to send 1 bag as it does to send 2 bags. If you are ordering 1 bag of coffee, we can send a 2nd bag with no additional postage costs. If you are ordering 4 bags of coffee, we can send a 5th bag with no additional postage costs etc etc.

This is the boring bit so hang in there – if only you had a wanchor brew to stop you nodding off….

We are dependant on the services of the Royal Mail & DPD, but expect first class to arrive within 1 – 2 working days and other methods within 1 – 5 days..

DPD LOCAL COURIER SERVICE: A confirmation email will be sent once the order has been dispatched. DPD Local will provide you with an email and text service to notify you when your super sWANKY package will be delivered. DPD is only used when ordering 16 plus bags of coffee.

Our shipping costs are calculated by the weight & dimensions of the content of your beantastic shopping basket.

Stop yawning, we’re almost done…

BEAN FLICKIN’ TIP: Upon ripping open your sWANKY bag, give it a little shuffle & a flick. Some of the pesky beans & grinds may have wriggled about in transit & tried to escape, & we don’t want you crying over spilt coffee.

RETURNS’ POLICY: (100% certain you don’t need this, but – you know – the law and stuff, zzz!)

Not that you would ever dream of this, however, you have the right under the UK Distance Selling Regulations to cancel the contract for purchase within seven working days of delivery. Please be aware that you will be responsible for the postage on returned items unless the product is found to be faulty or it was not ordered. We suggest you use a delivery method which requires signature on receipt.

Returned goods must be undamaged & unused & in the same condition in which they were delivered, including all sWANKY packaging. We regret that we are unable to accept returns on any consumable products if the packaging has been opened or tampered with in any way unless the product is of unsatisfactory quality (WHAT)!

Wedding favour bundles cannot be returned as the bundles are made to order, such as personalised labels for boxes and large coffee bags, twine cut to size etc.

When returning goods please include the name of the wanchor who placed the order, address, invoice number, date sNOBBY goods received & the reason for the return (clearly gone a bit MAD). We will refund any payments as quickly as we can, but for sure within 30 days. If the product is found to be faulty or one which you did not order, we will refund in full, including any postage costs which you incurred when returning it to us.

RETURNS’ ADDRESS
Coffee Wanchors
Roxby Grange
North Street
Roxby
DN15 0BN